Castlegar Airport Shuttle

Daily trips between the Castlegar airport and beautiful Nelson, BC. The trip is a scenic 30 - 40 minute drive along the Kootenay river. Congratulations for choosing the eco friendly way.
**An ON-LINE, PRE-PAID RESERVATION is REQUIRED for ALL BOOKINGS - by 11:00 pm the day before you travel, by 5:00 pm if you require door to door service.
**If you need a last minute shuttle on the same day that you travel, please call for seat availability, there may be an extra fee that service.
** PLEASE NOTE - If no passengers are booked the shuttle does not go out to the Airport. If flights are cancelled prior to shuttle departure time, the shuttle does not run. To check your flight status please go to https://www.aircanada.com/ca/en/aco/home/fly/flight-information/flight-status-results.html

NELSON PICK UP AND DROP OFF LOCATION: BUS stop at 601 Vernon st. Nelson (Vernon / Josephine st )

DELAYED FLIGHT ! PLEASE SEE NOTE BELOW :

Castlegar Shuttle Rates

Adults- One way $25 + GST
Seniors One way 65+ ( born before 1952 - $5 will be refunded by driver with ID )$25 -$ 5 discount + GST
Students - One way ( $5 will be refunded by driver with ID )$25 - $5 discount + GST
Children -One way (under 12 year old - must be in car seat )$10 + GST
Door-to-Door ( In Nelson )$ 8 + GST
Door-to-Door ( past B.O.B up to 1 Mile )$10+ GST

DELAYED FLIGHTS

THIS IS A SCHEDULED SHUTTLE SERVICE ! IT IS NOT A TAXI SERVICE If your inbound flight is delayed we make every effort possible to accommodate our passengers however we can only wait for a limited time or not at all . Please contact our dispatch before you leave Vancouver to reschedule on the next scheduled shuttle.
Please note: there is no refund if you decide to take an alternative transportation method instead of waiting for the next shuttle.
*We apologize for any inconvenience this may cause due to Air Canada flight delays or cancellations.

CANCELED FLIGHTS
• If your incoming flight gets cancelled you may either re-book your reservation for a later time or date or request a refund (see above). All requests to re-book must be by REPLY email to your “COMPLETED ORDER “confirmation.
• If your outgoing flight gets cancelled and you have either already travelled to Castlegar or are on the shuttle in transit, the fare is non-refundable.

Passengers are allowed one piece of luggage plus a carry-on. Each passenger is allowed one standard article (under 20.5 kg or 45 lbs). A fee of $10.00 will be charged for extra luggage, and single ski bag.
$25.00 will be charged for a large Ski box ( 6 ‘x 18″x6″) , bike and golf clubs . Small pets in a carrier will be charged $10.00, large kennels cannot be accepted. Vehicles have limited storage capacity. Passengers must inquire to see if there is room available for oversize/excess luggage. Over sized luggage (or special luggage such as musical instruments) will be allowed at the discretion of the Queen City Shuttle driver.
PAYMENTS
• Your advance reservation and payment is required. Door to Door should be booked by 5:00 pm the day before. Please note that our service runs by reservation only.
• All reservations are submitted on line via our website forms.
• If you do not have access to a computer or you are having difficulty, please call for help desk between 9:00 am and 4:30 pm daily. We would be happy to assist you and guide you to your successful on line booking .
• You will receive a payment receipt and a confirmation by email. Please do not delete from your email until your trip is completed .
REFUNDS
• All refund requests must be made by email. Please REPLY to your original confirmation email with your request for faster service as we need specific information in order to track your original charge.
• All refund requests must be made within 48 hours of your travel date. Refunds may take up to 5 business days to process.
• If you choose not to take our shuttle when you land, you are not eligible for a refund. This is considered as NO SHOW.
CANCELLATIONS
• If your incoming flight gets cancelled you may either re-book your reservation for a later time or date or request a refund (see above). All requests to re-book must be by REPLY email to your “COMPLETED ORDER “confirmation and are subject to time limits.
• If your outgoing flight gets cancelled and you have either already travelled to Castlegar or are on the shuttle in transit, the fare is non-refundable.
• If you choose to cancel your reservation please REPLY email to your original confirmation email no later than 5:00 pm the day before your scheduled shuttle trip. Only email cancellations are accepted 10% cancellation administration fee will apply . Any cancellations after that time are not eligible for a refund.
*All children up to 80 lbs need to be in a booster or restraining seat!
Please make sure to inform our dispatch that you are traveling with your own child seat or if you need Queen City to provide one for you.
*Seat reservation is required, however we welcome “WALK ON “passengers if seats available. Please call our dispatch line at 250 352 9829 about seat availability
SPRING SUMMER 2018 SCHEDULE –
Shuttles to Nelson- Spring/ Summer Schedule – Starting May 1st 2018
Shuttle Time Drop off LocationDelayed flight shuttle wait Door to Door Available Frequency
8.35 am Shuttle to Nelson601 Vernon St , Nelson 35 min past scheduled time Yes7 x Week
11:25 am Shuttle to Nelson601 Vernon St , Nelson 35 min past scheduled timeYes7x week
3:15pm Shuttle to Nelson 601 Vernon St , Nelson 60 min past scheduled timeNO7 xWeek
5:05 pm Shuttle to Nelson 601 Vernon St , Nelson 45 Min past scheduled timeYes7x week
Shuttles to Castlegar Airport – Spring / Summer Schedule -Starting May 1st 2018
Shuttle TimeDowntown Pickup LocationShuttle Airport Arrival Door to Door AvailableFrequency
7:00 AM Shuttle to Castlegar 601 Vernon Street Nelson7:40 am Yes7x week
10:00 AM Shuttle to Castlegar 601 Vernon Street Nelson10.40 am Yes7x week
12:50 PM Shuttle to Castlegar 601 Vernon Street Nelson13:30 pm Yes7x week
2:40 PM Shuttle to Castlegar 601 Vernon Street Nelson15.15 pm Yes7x week